GRAND HOTEL BELLEVUE GRAND'PLACE LILLE

LEGAL NOTICES

 

Grand Hôtel Bellevue

Legal notice

 

1. Presentation of the site
In accordance with article 6 of the French law n° 2004-575 of June 21, 2004 for confidence in the digital economy, the identity of the various parties involved in the creation and follow-up of the www.grandhotelbellevue.com website is specified:

Owner: SAS Société Lilloise d'Investissement Hôtelier - Grand Hôtel Bellevue - Grand'Place
With a capital of : 142 211,90
Siret : 89197263000026
RCS : 891 972 630 Paris
APE code : 5510Z
Intracommunity VAT : FR48 891972630
Address : 5 rue Jean Roisin, 598000 Lille
Phone : +33 (0)3 20 57 45 64
Email : contact@grandhotelbellevue.com

Webmaster, Website creation : MM CRÉATION - Web Agency
Address : 32 Avenue de Wagram, 75008 Paris
Phone : +33 (0)1 45 74 76 00
Email : info@mmcreation.com

2. General conditions of use of the site and the proposed services
The use of the website www.grandhotelbellevue.com implies full acceptance of the general conditions of use described below. These conditions of use are likely to be modified or completed at any time, the users of the site www.grandhotelbellevue.com are thus invited to consult them regularly.
This site is normally accessible to users at all times. However, Grand Hôtel Bellevue - Grand'Place may decide to interrupt the site for technical maintenance. In such a case, Grand Hôtel Bellevue - Grand'Place will make every effort to inform users of the dates and times of the intervention beforehand. The website www.grandhotelbellevue.com is updated regularly by Société Lilloise d'Investissement Hôtelier. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.

3. Description of the services provided
The purpose of the www.grandhotelbellevue.com website is to provide information about all of the company's activities.
Grand Hôtel Bellevue - Grand'Place makes every effort to provide information on the www.grandhotelbellevue.com website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in the updating, whether they are of its own making or of the making of third party partners who provide this information.
All the information indicated on the www.grandhotelbellevue.com website is given as an indication, and is likely to evolve. In addition, the information on the site www.grandhotelbellevue.com is not exhaustive. It is given subject to modifications having been made since it was put on line.

4. Contractual limitations on technical data
The site uses JavaScript technology.
The website cannot be held responsible for any material damage related to the use of the site. In addition, the user of the site undertakes to access the site using recent equipment, free of viruses and with a browser of the latest generation updated

5. Intellectual property and counterfeiting
Grand Hôtel Bellevue - Grand'Place is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, notably the texts, images, graphics, logos, icons, sounds and software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written permission of : Grand Hôtel Bellevue - Grand'Place.
Any unauthorized use of the site or any of the elements it contains will be considered as an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of liability
Grand Hôtel Bellevue - Grand'Place cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the website www.grandhotelbellevue.com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility. Grand Hôtel Bellevue - Grand'Place cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the website www.grandhotelbellevue.com.
Interactive spaces (possibility to ask questions in the contact area) are available to users. Grand Hôtel Bellevue - Grand'Place reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. If necessary, Grand Hôtel Bellevue - Grand'Place also reserves the right to hold the user responsible for any civil and/or criminal liability, particularly in the case ofIf necessary, Grand Hotel Bellevue - Grand'Place also reserves the right to hold the user liable for civil and/or criminal liability, particularly in the case of racist, insulting, defamatory or pornographic messages, regardless of the medium used (text, photographs, etc.).

7. Hypertext links and cookies
The website www.grandhotelbellevue.com contains a certain number of hypertext links to other sites, set up with the authorization of Grand Hôtel Bellevue - Grand'Place. However, Grand Hôtel Bellevue - Grand'Place does not have the possibility of verifying the content of the sites thus visited, and consequently will not assume any responsibility in this regard. Browsing the site www.grandhotelbellevue.com may cause cookies to be installed on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various measures of frequentation. Refusing to install a cookie may make it impossible to access certain services. However, the user can configure his computer in the following way to refuse the installation of cookies:
Under Internet Explorer: tool tab (pictogram in the shape of a cog at the top right) / internet options. Click on Privacy and choose Block all cookies. Validate on Ok.
Under Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: use custom settings for history. Finally uncheck it to disable cookies.
In Safari: Click on the menu icon (symbolized by a cog) at the top right of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on Content Settings. In the "Cookies" section, you can block cookies.
In Chrome: Click on the menu icon (symbolized by three horizontal lines) at the top right of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on preferences. In the "Privacy" tab, you can block cookies.

8. Applicable law and jurisdiction
Any dispute in connection with the use of the site www.grandhotelbellevue.com is subject to French law. Exclusive jurisdiction is given to the competent courts of Paris.

9. The main laws concerned
Law n° 78-17 of January 6, 1978, notably modified by the law n° 2004-801 of August 6, 2004 relating to data processing, files and freedoms. Law no. 2004-575 of June 21, 2004 on confidence in the digital economy.

10. Glossary User :
Internet user connecting, using the above-mentioned site. Personal information: "information that allows, in any form whatsoever, directly or not, the identification of individuals to whom they apply" (Article 4 of Law No. 78-17 of 6 January 1978).

11. Mediator
As a consumer, you have the possibility to refer to the mediator in case of conflict related to your service. After having referred the matter to the legal department and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on his website http://www.mtv.travel/

12. General terms and conditions of sale
Consult our general conditions of sale HERE.

13. Personal data processing policy
In accordance with regulations, and more specifically with the EU Regulation 2016/679 of May 25, 2018, you will find below our policy on the processing of personal data. It applies both to data provided in the context of reservations and contacts by forms or emails made via this site and to those collected during your visit or stay in our hotel, spa, restaurant or during a seminar, study day or during any other events.

Whether you are :
- Client or future client
- Contact" in the broad sense of our hotel as a recipient of our newsletters
- Recipients of gift vouchers, if any

You will find here the answers to your main questions. If any of them are missing, do not hesitate to contact us at the following address: rgpd@hotels-slih.com
Who is the data controller?

It is the Hotel Group SLIH, SOCIETE LILLOISE D'INVESTISSEMENT HOTELIER, 17 Quai du Wault, 59 800 LILLE owner of the hotel.

Why do we process your data?
The purposes of the processing of your data depend on the relationship between you and our hotel. Their legal basis may be :
- Your consent, in particular in your capacity as a future customer or "contact" in the broad sense of our hotel
- The performance of a contract between us; this is particularly the case in your capacity as a customer of our hotel, in order to provide you with our services
- Our legitimate interest, in particular to ensure the safety of our guests and staff (video surveillance)
This data is collected in order to process your reservation or information requests as satisfactorily as possible, and, if necessary, to send you our newsletters. It allows us to improve your care and the services we offer you. We also collect certain data for statistical purposes (number of visits to our website, time spent on the site ...) or as part of loyalty programs. In no case your personal data are the object of commercial transactions with third parties.

What data do we process ?
When you make a reservation via our website:
It is about :
- data relating to your identity and your contact details: your surname, first names, emails, telephone numbers, identity card, address
- your bank details
- data related to your reservation, such as your arrival and departure dates, and to your stay, such as your room entry data (electronic key)
- your preferences (smoking or non-smoking room, food allergies...)
- images, as part of our video surveillance system
- data collected when you connect to our Wifi services
- data related to your loyalty program or your requests for seminars and other events (frequency, volume of visits and their dates, sales generated, name of your company...)

This data has been collected from you, either directly (via our website, face to face, by email or telephone) or via third parties authorized for this purpose (Online Travel Agencies, Channel Managers, Booking Engines, Franchisers, Brand or other partners of the SLIH Hotel Group).
Who are the recipients of your personal data?

They are :
- strictly authorized personnel of the Hotel and the SLIH Hotel Group
- duly authorized service providers and partners:
o Host and/or webmaster of this site: http://www.grandhotelbellevue.com/
o Channel Manager and/or the Reservation Engine, in its capacity as subcontractor, when you make a reservation on this site: https://secure.reservit.com/
o Service provider of gift voucher reservations on this site: https://secure.reservit.com/
o Service provider for restaurant reservations on this site: https://secure.reservit.com/
- if necessary and at their request, competent administrative or judicial authorities.

Under no circumstances will your personal data be the subject of commercial transactions with third parties.
If they were to be transmitted outside the European Union, we would ensure that the regulations in force for this type of transfer are respected.
What are the retention periods?
Your personal data will not be kept in a form that would allow your identification beyond the period necessary for the purposes for which they are processed and for compliance with our contractual, legal and regulatory obligations.

What are your rights?
- You may at any time request further information on the processing of your personal data.
- You have the right to access, rectify and port your data.
- You have the right to request the deletion of your data or a limitation of their processing, as well as the right to object to the processing of such data.
- Where the processing is based on your consent, you have the right to withdraw it at any time.
- You have the right to lodge a complaint with a supervisory authority.
- For any request, we invite you to contact :rgpd@hotels-slih.com
Evolution of our processing policy
This policy reflects our current standards, which may be subject to change. Any changes will take effect from the publication of the latest updated version of this policy.

 

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